Rhett Persaud, who normally is the Lab’s Emergency Management Specialist, found himself in a new role in April shortly after the Lab went to curtailed operations. He was tapped to form a new group with a unique purpose — to answer questions from employees about the Lab’s operations and COVID-19. https://stratcomm-elements.lbl.gov/2020/09/03/three-questions-for-covid-call-centers-rhett-persaud/